Shipping policy

At Sofa Atelier, we carefully prepare every order to ensure your products arrive beautifully finished and ready for your home.

Order Processing

Most orders are carefully prepared and shipped within 1–2 business days after your order is placed.

During high-volume periods, holidays, promotional events, or for certain made-to-order products, processing may take slightly longer. If there is an unexpected delay with your order, our team will do our best to keep you informed.

Please note that custom-sized or made-to-order items may require additional preparation time.

Estimated Delivery Time

Once your order has been shipped, delivery typically takes approximately 2–5 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including weather conditions, carrier delays, holidays, or other transportation disruptions.

Shipping Carriers

We work with trusted carriers to provide reliable and efficient delivery. Depending on your destination and order, your package may be shipped with:

FedEx · UPS · USPS

The carrier used for your order may vary depending on the destination, package size, and available shipping service.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information, allowing you to follow your package throughout its journey.

Please allow some time for tracking information to become active after your shipping label has been created.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Sofa Atelier cannot be held responsible for delivery delays or unsuccessful deliveries caused by incorrect or incomplete address information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. If your order has not yet shipped, we will do our best to update it.

Delayed or Lost Packages

Although most packages arrive within the estimated delivery window, occasional carrier delays may occur.

If your tracking information has not been updated for an extended period or you believe your package may be lost, please contact us. Our customer care team will be happy to assist you and work with the shipping carrier when necessary.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photos of the package and product when available. We will review the issue and help find the appropriate solution.

Questions About Your Order?

If you have any questions regarding processing, shipping, tracking, or delivery, please contact our customer care team.

We’re always happy to help.

Sofa Atelier
Thoughtfully made. Carefully delivered.