Terms of service
Welcome to Sofa Atelier. These Terms of Service govern your use of our website and your purchase of products from Sofa Atelier.
By visiting our website, placing an order, or using any of our services, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About Sofa Atelier
Sofa Atelier offers thoughtfully crafted home textile products, including sofa covers, sofa toppers, cushion covers, and related home accessories.
We reserve the right to update, modify, discontinue, or introduce products, collections, prices, and services at any time.
2. Online Store Terms
By using our website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
Any violation of these Terms may result in the suspension or termination of access to our services.
3. Product Information
We make every effort to present our products, colors, textures, measurements, materials, and other details as accurately as possible.
Because many of our products are made from natural or textured fabrics, minor variations in texture, weave, color, dimensions, stitching, or appearance may occur. These characteristics can be part of the natural beauty of the material and are not necessarily considered defects.
Colors may also appear slightly different depending on your screen, lighting conditions, and device settings.
Customers are responsible for reviewing product descriptions and measuring their furniture carefully before ordering.
If you are unsure about sizing, please contact us before placing your order.
4. Pricing & Payment
All prices displayed on our website are shown in the currency indicated at checkout.
Prices, promotions, discounts, and availability may change without prior notice.
Payment must be successfully completed before an order can be processed.
We reserve the right to correct pricing, product information, or other errors that may occasionally appear on our website.
5. Promotions & Discount Codes
From time to time, Sofa Atelier may offer promotional pricing, discount codes, bundle discounts, or other special offers.
Promotions may be subject to specific conditions and expiration dates and may not be combined unless otherwise stated.
We reserve the right to modify or end promotional offers at any time, subject to applicable law.
6. Order Acceptance
After placing an order, you will receive an order confirmation. This confirmation does not necessarily constitute final acceptance of the order.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment issues, product availability, or errors in product information.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
7. Custom Orders
Certain Sofa Atelier products may be available in custom sizes.
Customers are responsible for providing accurate measurements and reviewing all custom-order details before confirming their purchase.
Because custom-sized or personalized products are made specifically according to the customer's requested specifications, they are generally not eligible for return or exchange, except where the product arrives damaged, defective, or does not match the agreed specifications.
8. Shipping & Delivery
Estimated processing and delivery times are provided for convenience and are not guaranteed unless explicitly stated otherwise.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs processing, or other transportation disruptions.
Customers are responsible for providing complete and accurate shipping information when placing an order.
9. Returns & Refunds
Eligible products may be returned within 30 days of delivery, subject to our Returns & Refunds Policy.
Returned products must be unused, unwashed, undamaged, and returned in their original condition.
Once an eligible return has been delivered to us and inspected, refunds are generally processed within 1–3 business days.
Additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Please review our separate Returns & Refunds Policy for complete information.
10. Care Instructions
Customers are responsible for following the care instructions provided on the relevant product page or product label.
Different Sofa Atelier fabrics may require different washing and drying methods.
Damage resulting from improper washing, drying, bleaching, ironing, cleaning, or other care that does not follow the provided instructions may not be considered a manufacturing defect.
11. Intellectual Property
All content appearing on the Sofa Atelier website—including our brand name, product photography, graphics, designs, written content, logos, product descriptions, and other original materials—is owned by or licensed to Sofa Atelier unless otherwise stated.
Such content may not be copied, reproduced, distributed, commercially used, or republished without prior written permission.
12. Third-Party Services
Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, and other technology providers.
Your use of certain third-party services may also be subject to their respective terms and privacy policies.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Sofa Atelier will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use our website or products.
Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that certain information may be collected and processed as necessary to operate our store, fulfill orders, process payments, provide customer service, and improve our services.
15. Changes to These Terms
We may update these Terms of Service from time to time.
The most current version will be available on this page, and the “Last Updated” date will be revised when appropriate.
Your continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
16. Contact Us
If you have questions about these Terms of Service, an order, or any Sofa Atelier product, please contact our customer care team through the contact information provided on our website.
Sofa Atelier
Made with care. Designed for real homes.